Glossary

List hygiene

List hygiene is the ongoing discipline of removing inactive, invalid, and unengaged numbers from your SMS audience to protect sender reputation and deliverability.

Why it matters

Sending to dead or unengaged numbers degrades sender reputation. Carriers treat low engagement as a signal that you're either spamming or have a stale list — and they filter accordingly.

How it affects messaging performance

Aggressive list hygiene — removing 90-day inactive subscribers, invalid numbers, and chronic non-openers — improves delivery, response rate, and revenue per send across the entire remaining list.

Apply list hygiene to your store.

A short working session — we'll show how this concept changes day-to-day operations and revenue.

See pricing