Cannabis SMS, designed around the rules of the channel.
Messaging performance depends on consent, carrier policies, content discipline, and audience quality. Our workflows are shaped around those realities so SMS can be a durable channel — not a takedown risk.
What compliance-aware actually means.
We're not a law firm — but we are opinionated about how to operate. These are the principles built into every workflow.
Explicit consent
Source-tracked opt-in capture across in-store, web, and loyalty. Every subscriber has a verifiable consent record.
Content discipline
Workflows guide content away from patterns that trigger carrier action. Restraint is the default, not the exception.
Audience hygiene
Bounce handling, opt-out enforcement, and inactive-audience pruning protect your sender reputation over time.
Carrier-aware delivery
Risk scoring per segment and per send, so high-value audiences aren't burned by careless campaigns.
This is operational guidance, not legal advice.
Cannabis regulation varies by state and is evolving. Carrier policies are independent of state regulation and apply across all licensed messaging. Always work with qualified legal counsel and your carriers of record on your specific situation.
Common compliance questions.
Can dispensaries legally text customers?+
Yes — when subscribers have given explicit consent, opt-outs are honored, and content meets carrier policies. The mechanics matter more than most operators realize.
What happens if a carrier flags us?+
Performance degrades quickly and quietly: messages stop reaching handsets even though sends look successful. Our deliverability engine and content guardrails are designed to prevent that.
Do you keep an audit trail of consent?+
Yes. Every subscriber has a source-tagged opt-in record with timestamp, surface, and the exact consent language shown at signup.
Can we import an existing list?+
Only with verified consent. We help audit the source and clean the list before any sends — protecting both performance and compliance posture.
How do you handle opt-outs?+
Opt-outs are honored instantly across every channel and store, with a permanent suppression record. Re-opt-in requires a fresh, explicit subscription event from the customer.
How do you handle 10DLC registration?+
We guide brand and campaign registration, including selecting realistic use cases that match your actual sending patterns. Misregistered traffic is the leading cause of silent throttling.
What about state-specific rules?+
Quiet hours, age-verification language, and consent disclosures are enforced per recipient state. Operators don't have to remember the matrix — the platform does.
Is any of this legal advice?+
No. This is operational guidance to keep your channel durable. Always engage qualified counsel for jurisdiction-specific questions.
Stress-test your messaging compliance posture.
We'll review your opt-in sources, content cadence, and delivery patterns and flag where to tighten before they become problems.